Guest transfer · Milan
Your guests, from the airport to the front door.
Transfers on request from Linate, Malpensa, Orio al Serio, Milano Centrale and Porta Garibaldi to the apartment, on arrival and departure. Run directly by Comfort Home, fully licensed.
For anyone managing short-term rentals, guest transport is an extra service to offer, not an activity to organise. Comfort Home's transfer service exists for this: you request it for your guests, we coordinate it with the check-in time and we run it ourselves, fully licensed, with no intermediaries.
It's a service reserved for the guests of the apartments we look after: it is not a taxi open to the public. Here you'll find where we pick up from, how a request works and what's needed to arrange it.
What Comfort Home's guest transfer is
It's a transfer service dedicated to the guests of your apartments, available on request both on arrival and on departure. The guest is met at the arrival point and taken directly to the apartment; on departure, they are picked up at the apartment and taken to the airport or station.
The service is run directly by Comfort Home, fully licensed: we don't outsource it. It's the same organisation that handles the turnover cleaning, so whoever is driving the guest already knows what time the apartment will be ready.
Where we pick up from
We cover the main arrival points for anyone coming to Milan, to apartments across the whole city. For other meeting points, say so in the request and we'll assess availability.
- Milan Linate airport
- Milan Malpensa airport
- Bergamo Orio al Serio airport
- Milano Centrale railway station
- Milano Porta Garibaldi railway station
How a request works
The transfer is requested by the host or property manager, not by the guest. You send us the date, the arrival point, the flight or train number, the expected time, the number of guests and bags, and the apartment's address. We confirm availability and organise the service.
On the day of arrival we coordinate with you on the actual time: if the flight is delayed, we align with you and the guest on the new time, so nobody is left without a point of contact. If we're also doing the apartment's turnover, we time the arrival to the end of the visit, so nobody waits outside the door.
Why it pays off for managers
A guest who lands after a long flight and finds someone waiting starts the stay well, and says so. For you it means fewer messages about how to reach the apartment, less waiting at check-in and a service you can offer in the booking confirmation without having to organise it.
- A welcome on arrival, with no taxi or public transport for the guest to find
- Timings aligned with check-in and, if we do it, with the turnover
- A single point of contact for cleaning, linen and transport
- One more service to offer your guests, with costs set in advance in the quote
What's needed to arrange it
The transfer is an on-request service, available for the guests of the apartments we look after on an ongoing basis. To activate it, you can agree it when we set up the partnership or request it each time with adequate notice: details, timings and costs are set out in the quote. Giada, our operations manager, handles the requests and is the same person who coordinates the cleaning shifts: we talk about it in about us. We operate across the whole of Milan, seven days a week: see where we work.
Together with turnover cleaning and linen
Guest transfers complete Comfort Home's operational service: turnover cleaning between a check-out and a check-in, linen and supplies at every visit and, on request, welcoming the guest from the airport to the door. A single point of direction, with time-stamped photo reports for every visit.
What's not included
- Rides for the public: the transfer is reserved for the guests of the apartments we look after
- Check-in and key handover: the guest is taken to the door, the welcome stays organised by you
- Managing bookings and guest relations: we are not a property manager
Frequently asked questions
Answers to the most common questions.
Tell us in the request how many guests and how many bags are arriving: we organise accordingly and confirm availability. For large groups or oversized luggage, give us more notice.
Give us the flight number in the request: in case of a delay we coordinate with you and the guest on the actual arrival time, so nobody is left without a point of contact.
We operate seven days a week. For very early or very late arrivals, say so in the request: we confirm availability case by case.
That's up to you: you can include it in the service for your guests or offer it as an extra. Costs are set in advance in the quote, so you know what to charge.
The service is run directly by Comfort Home, fully licensed: the same organisation that handles the turnover of your apartments, not an external supplier.
The transfer is designed for the guests of the apartments we look after on an ongoing basis. If you manage short-term rentals in Milan and are only interested in transport, write to us: we'll assess the request.
Our other services
Everything it takes between a check-out and a check-in.
Want to offer transfers to your guests?
Request a free inspection or write to us: we define cleaning, linen and transport together in a single quote.