Privacy Policy

1. Data controller

Comfort Home S.r.l.s., registered office at Via Primo Maggio 11, 20093 Cologno Monzese (MI), VAT 13966970967, REA MI-2753498.

For any request about your data write to comforthomesrl@gmail.com or, by certified email, to comforthome@pec.it.

2. Which data we process and where it comes from

We do not ask for special categories of data (health, opinions, etc.): please do not include them in your message.

• Data you send through the contact form: full name, email, phone, type of request, number of apartments, area, property details and the text of your message.
• Data you share when you write to us on WhatsApp or by email, or when you call us.
• Navigation data collected automatically by the hosting server: IP address, browser type, requested pages, date and time. It is needed to run the website and keep it secure.
• Your cookie preferences, stored in your browser.

3. Why we process it and on which legal basis

Providing data in the form is optional, but without your name, email and phone we cannot reply.

• To answer your request, arrange a site visit and prepare a quote: pre-contractual measures taken at your request (Art. 6(1)(b) GDPR).
• To manage the relationship if you become a client and to comply with tax and accounting obligations: performance of a contract (Art. 6(1)(b)) and legal obligations (Art. 6(1)(c)).
• To keep the website secure and working: legitimate interest of the controller (Art. 6(1)(f)).
• For navigation statistics and campaign measurement, only if those tools are enabled and only with your consent (Art. 6(1)(a)), which you can withdraw at any time from the cookie preferences.

4. Who receives the data

Data is processed by authorised Comfort Home staff and by the providers listed below, acting as processors or as independent controllers for the services they offer you directly (for example WhatsApp).

Some providers are based in the United States: transfers rely on the EU-US Data Privacy Framework or on the standard contractual clauses approved by the European Commission.

We never sell or transfer your data to third parties for marketing purposes.

• Web3Forms (Web3Forms Inc., USA): Delivery of contact-form messages to our mailbox. Data: Name, email, phone and request content. Based or hosted outside the EU.
• Google LLC (Gmail): Mailbox where we receive and store requests. Data: The same data as the form and emails. Based or hosted outside the EU.
• Vercel Inc. (USA): Website hosting and technical access logs. Data: IP address, browser, requested pages, time. Based or hosted outside the EU.
• Meta Platforms Ireland Ltd. (WhatsApp): Chat started by you via the WhatsApp button (outside our website). Data: Phone number and messages, under WhatsApp’s own privacy policy. Based or hosted outside the EU.
• Google Ireland Ltd. (Google Analytics 4): Aggregated navigation statistics, only with your consent. Data: Pseudonymised navigation data. Based or hosted outside the EU.

5. How long we keep it

• Contact requests not followed by a collaboration: up to 12 months from the last contact.
• Client data: for the duration of the relationship and, for accounting and tax obligations, for 10 years after it ends (Art. 2220 Italian Civil Code).
• Technical server logs: only as long as strictly needed for security, normally no longer than 90 days.
• Cookies and similar tools: for the durations listed in the Cookie Policy.

6. Your rights

You can ask us at any time to access, rectify or erase your data, to restrict processing, to receive your data in a portable format, and you can object to processing based on legitimate interest (Arts. 15–22 GDPR). You can withdraw consent without affecting processing carried out before.

To exercise your rights write to comforthomesrl@gmail.com or comforthome@pec.it: we reply within one month.

7. Complaint to the supervisory authority

If you believe the processing breaches the law, you can lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali, www.garanteprivacy.it) or with the authority of the Member State where you live.

8. Minors

The website and our services are addressed to professionals and companies. We do not knowingly collect data from children under 14.

9. Changes

We will update this notice whenever tools or processing change: the version in force is always the one published on this page, with the revision date at the top.